Statements for
Masterful Coaching Diploma - Level 2
General Disability Policy
EpiCoaching Academy supports individuals with disabilities and is committed to providing disabled individuals access reasonable accommodations.
EpiCoaching Academy prohibits discrimination on the basis of disability and ensures equal opportunity for all qualified individuals with disabilities.
Able to accommodate learning disability:
Our goal is to create a learning environment which meets the needs of each individual student. We are able to accommodate a variety of learning disabilities to make our program more accessible.
Please contact more@epicoaching.academy before enrolling to determine if your needs can be met.
DEIJ Statement
As members of the ICF community, we ascribe to the core values of Professionalism, Collaboration, Humanity and Equity. The foundation of these values is a shared commitment to Diversity, Inclusion, Belonging and justice.
We will place diversity, inclusion, belonging and justice at the forefront of every decision we make within our Association. As we continue the journey toward our vision, we will recommit ourselves to valuing the unique talents, insights and experiences that every coach and client brings to the world.
Non-Discrimination Policy
It is the policy of EpiCoaching Academy that defines the followings:
- Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
- All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
- All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
- All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.
Participants who wish to report discrimination are encouraged to follow the grievance policy outlined next. EpiCoaching Academy will promptly investigate all claims and reports of inappropriate conduct.
Grievance Policy
EpiCoaching Academy seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:
- A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
- If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within 10 days. The program manager will review the issue and talk to the student within 2 days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.
- If a participant does not feel the issue is resolved, a written request for an appeal should be sent to more@epicoaching.academy for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 5 days. All appeal decisions are final.
Participation Policy
Success in our program requires a full commitment by all participants. By enrolling in this course, participants agree to be fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities.
Attendance
In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meetings.
If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor and Angela Gaehtgens or Cristina Campofreddo immediately. You will be expected to complete the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session.
If you need to miss more than 10 hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than 4 hours of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching federation’s requirements.
Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and EpiCoaching Academy.
Course Engagement
Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, mock coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible. Please refer to the code of conduct for additional details.
Code of Conduct
Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:
- Arriving on time to all sessions
- Attending all live sessions and mentor coaching sessions
- Having your camera on for virtual live sessions
- Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others
- Engaging in discussions with integrity and honesty
- Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors
- Embracing diversity and inclusion while respecting the dignity and humanity of others
Partial Completion Policy
EpiCoaching Academy will offer credit for partial completion of a course. The number of hours awarded will depend on the number of hours of curriculum received. If you are interested in receiving partial credit for a course in which you are currently or were previously enrolled, please contact our academy at more@epicoaching.academy no more than 10 days after the course has ended. Please include details about the course in which you were enrolled, the number of credit hours you are seeking, and any additional relevant information. If approved, you will receive a certificate of credit from EpiCoaching Academy indicating the number of training hours completed.
Payment/Fees Policy
All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of full payment. We accept payment by bank transfer. All payment will be in euros.
Refund Policy
We do know the value of commitment, that is why our Academy commits to partner with you until full completion of the program. EpiCoaching Academy has a 30 days refund policy. If after 30 days from the signature of the contract you find that our program is not aligned with your expectations, then you can apply for a refund. For cancellations from the Masterful Coaching Diploma, EpiCoaching Academy will charge the amount of 520 € to cover the training hours delivered and all the admin fees.
Refunds will be made within 5 days following receipt of cancellation or withdrawal requests.
Registration Modifications
Modifications to registration, including substitutions of participants or transfer of course dates, must be completed at least seven days before the program date. Participants may contact EpiCoaching Academy to modify their registration at more@epicoaching.academy. Course changes will be allowed as long as there are spots available.
Transfer of Credit Policy
Will accept partial credit from other organizations or programs
If you have completed a Level 1 program at another organization, we will apply your completed credit hours to your Level 2 program. You must provide documentation of your Level 1 completion, including the organization, number of hours completed, completion certificate, and contact information for the organization or trainer. You may be asked for additional details or documentation on an as-needed basis. Please contact EpiCoaching Academy at more@epicoaching.academy for more information.
Illness Policy
In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meetings. If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor and Angela Gaehtgens or Cristina Campofreddo immediately. You will be expected to complete the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session.
If you need to miss more than 10 hours of the course, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than 4 hours of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements.
Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and EpiCoaching Academy.
Statement on Ethics, Integrity, Transparency
As an ICF Accredited provider, our organization adheres to and emphasizes the International Coaching Federation Code of Ethics. The ICF Code of ethics describes the ICF core values, ethical principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics here.
Additionally, EpiCoaching Academy commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education.
